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Accountable Aging, Geriatric Care Management Company

Accountable Aging Care Management

8213 Shoal Creek Blvd, Ste 104
Austin, TX 78757
Tel: 512-342-9800

1511 S. Texas Avenue, #122
College Station, Texas
Tel: 979-314-7211

5930 Royal Lane, #105
Dallas, TX 75230
Tel: 214-206-1696

13300 Old Blanco Rd. #260
San Antonio, TX 78216
Tel: 210-568-7934

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If you are faced with caring for an aging parent or someone with disabilities, you understand that managing their care can be complex- full of little details and big challenges. How do you determine if they need in-home care or if it's time to consider assisted living or nursing home options? What about doctor visits, care instructions, medications, insurance, Social Security benefits, government programs, finances and overall mental health? Just balancing your own life is probably hard enough. You want what's best for them and your family situation, but you just don't know where to turn.

If you're overwhelmed, you're not alone. Accountable Aging Care Management® (AACM) can help. AACM is a full-service professional care management company offering unique consultative and personalized care services to the elderly, disabled and their families. We can assess your situation and recommend the right combination of services for your budget and your personal needs.

Specialties: Particular expertise is understanding of government programs to support seniors such as Social Security, Medicare, Medicaid, family facilitation, creative problem solving and management of processes and teams.

A Multi-disciplinary Team
Accountable Aging Team of Professionals

AACM Team members have expertise in many areas. They have had work/educational experience in gerontology, home care, facility administration, nursing, home health, hospice, financial counseling and accounting, social work, government programs, mediation and education. Although we work as a team, we provide a single point of contact for the care providers, elder, and family.

Our Care Managers are highly trained, skilled, and committed specialists with comprehensive knowledge of geriatric professionals and resources in the community. The company strives to keep all employees as well-trained and well-informed on new skills, methods, policies, and procedures by offering each employee continual employee development classes and forums for the roles they do at Accountable Aging.

Mary Koffend, President

Mary Koffend, President - Accountable Aging Geriatric Care ManagementMary brings to her leadership of the company many years of management experience, problem solving, and dealing with situations where there seems no simple solution. Mary also brings her life experiences as a daughter of a mom with Alzheimer's and an aunt with schizophrenia. She has great empathy for what these diseases do to family dynamics. Mary was responsible for Houston's largest and most complex SSA client service operation before managing the Medicaid provider services programs for the State of Texas. Having served elder and disabled clients for many years with the Social Security Administration throughout Texas, Mary is in a unique position to now help AACM clients deal with two of the biggest challenges related to aging: understanding healthcare options and dealing with the many bureaucracies and systems. Mary is trained at family facilitation and mediation. She loves thinking outside of the box to explore creative options. She enjoys sharing her knowledge about government programs and aging in presentations. She is a good listener and is often the first person that you reach when inquiring about how Accountable Aging can assist your family.

Mary served on the Board of Directors of Adult Protective Services (APS) and on the Board of Directors of AGE of Central Texas. She serves on a leadership position at her church and is a regular volunteer at her church's food pantry. She is a member of a great book club and loves reading, especially mysteries. Her favorite pastime is being with her daughters and six grandchildren.

Mick Koffend, MBA, CPA*, RFG, Director of ServicesMick Koffend Accountable Aging Geriatric Care Managers

Mick joined the Navy in 1970 after graduating with a BS in Chemistry from the Illinois Institute of Technology. As a Naval Flight Officer, he earned his daily bread for about five years by being shot off an aircraft carrier. After the Navy, he went to Harvard Business School, got an MBA and started a career in Big Oil, mostly in the petrochemical divisions of large, integrated oil companies since, as a chemistry major, he knew how to spell "ethylene." In 1985, he started a system integration business that set the template for the better part of the next 15 years of his career. Mick has followed a path where he has been a Controller or Chief Financial Officer of several small companies, many of them start-ups and all of them in the technology sector. One of the startups for which Mick was a co-founder was a Houston-based software company that went public in 1999 (Mission Critical Software). In the early 1990s, Mick became a CPA* as part of his mid-life crisis.

Mick is committed to a world without multiple sclerosis (MS) and to this end, he has been trained as a MS Ambassador, is a member of the cycling Team No MaS whose members raise funds for services, programs and research for those living with MS, and serves on several committees of the National MS Society. He serves on the Board for the Estate Planning Council of North Texas and is a member of the Financial Planning Association and the Society of Financial Service Professionals. Mick also completed the American Institute of Financial Gerontology's (AIFG) Registered Financial Gerontologist™ program. Lastly, Mick is a Sunday School class leader and volunteers for his church's food pantry.

Who Accountable Aging Can Help

  • Anyone facing an eldercare crisis who doesn't know where to turn.
  • Families coping with elders who have physical disabilities, memory loss or depression.
  • People who need assistance to maintain their level of independence.
  • Adult children living far away from aging parents.
  • Attorneys, trustees and other professionals who help elders and their families.
  • Pysicians who are concerned about a patient’s ability to transition home after rehabilitation or a hospital stay.

At Accountable Aging, communication is what we do best. Care Managers at AACM are highly trained and credentialed specialists with comprehensive knowledge of health professionals and resources in the community. They make sure that everyone throughout the healthcare continuum are on the same page so that your loved one receives the best possible care and maintains the highest quality of life possible. They manage the details and serve as trusted, proactive advisers for the health and well-being of your loved one which provides peace of mind for you.

Here are just a few examples of what an AACM Care Manager does: Service Collage

  • Solves problems
  • Provides the power of an un-biased third-party evaluation
  • Enables better care choices the first time
  • Creates an atmosphere of professionalism and expertise
  • Facilitates communication with doctors and other healthcare providers
  • Recommends caregiver services and monitors the performance to maximize effectiveness of the service
  • Advocates with facilities, insurance companies, healthcare institutions and other healthcare providers
  • Assists with payment of monthly bills and budgeting
  • Reviews medications, monitors compliance, and coordinates effectively with pharmacies and doctors
  • Evaluates all government programs available and appropriate for clients
  • Promotes peace of mind by reducing anxiety and stress

How We Got Started

In the late 1990's Mick and Mary Koffend faced difficult decisions with elder members of their own family and with family members living with a disability. They found they did not have access to consolidated information, guidance or resources that they needed. After much investigation into the care management landscape they realized they were not alone in this need. They created Accountable Aging Care Management in 2002 as an objective, third-party eldercare service consulting and care management company. (Originally named Accountable Aging, Inc. (AAI)

Accountable Aging Care Management has a comprehensive approach to providing you with a solid solution. We assess your situation and recommend the right combination of services for your budget and your personal needs. We work in collaboration with a wide-range of service providers, throughout the continuum of health services and care settings. You will be backed by a multi-disciplinary team that works together on each client situation.

Contact Us Today!

If you're having trouble navigating the maze of eldercare decisions, Accountable Aging Care Management can help! Contact Accountable Aging Care Management to discuss your situation or complete our Request for Information form below.

NOTE: AACM is an objective, third-party solutions provider. Because AACM doesn't sell any products or provide nursing, in-home care or medical services, nor do we receive compensation in any way from any of the service providers we recommend, we have no vested interest in steering our clients in one direction or the other. Instead we help a family discern what is right for them.

BBB Accountable Aging Geriatric Care Management
BBB Rating A+ as of 10/13/2016
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